X-CARE
Welcome to our Technical Support areaThis page was designed to let you get the best possible service, simply, quickly and efficiently.
In just a few clicks, you can log your request and get straight in touch with our technical team.
Whether you are on a computer, a tablet or a smartphone, creating a ticket is simple and intuitive.
If you prefer, you can also ask an assistant, a co-worker or a colleague to fill in the form for you.
So that we can give you the fastest and most appropriate answer, a few essential details will be requested:
- the product concerned,
- its serial number,
- your contact details,
- and the nature of your request.
These details allow our technicians to identify your equipment immediately and to handle your case in the best possible conditions.
You will also be able to specify the type of intervention you would like, so that your request is routed to the right person.
Rest assured : every ticket is logged, tracked and prioritised by our technical teams. You will be contacted as quickly as possible.
As soon as your request is logged, you will receive a confirmation email containing your ticket number, which will let you follow its progress easily.
We simply ask you to reserve “urgent” requests for situations that genuinely require it, so that we can guarantee fast and fair handling for all our customers.
You can also watch the tutorial or download the explanatory guide to help you create your request.
- C’est parti ! Cliquez sur le lien ci-dessous pour enregistrer votre ticket de support.
– French support
– Spanish support
– English support
Need help? Have a look at our tutorials
FRENCH
Download the French PDF tutorial
SPANISH
Download the Spanish PDF tutorial
ENGLISH
Download the English PDF tutorial