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ORIGIN OF THE X-CARE NAME

X-CARE, INTERNATIONAL BROKER

The “X” is pronounced “AIX” in English. X-Care was founded in 2012 in Aix-en-Provence, a dynamic city with a strategic geographical position, at the heart of our business area.

The Aix-Marseille region, perfectly connected and well served, allows us to be out in the field several days a week, as close as possible to our distributors and partners.

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X-Care is a representation office dedicated to international brands in the medical and dental field.

Built on more than 30 years of its founder’s experience in distributing products and services for dental practices and hospitals internationally — notably in the Middle East, in South America, then in Southern Europe, today the core of its business — XCare takes a resolutely field- and performance-driven approach.

Since 2012, XCare has developed and supported a distributor network established in France, Belgium, Switzerland, Spain, Portugal and Greece.

We select with exacting standards manufacturers recognised for their capacity for innovation and the quality of their solutions, designed for dental practices, hospitals and private medicine.

The equipment we represent is sold through a structured network of partners in Europe and internationally.

Day to day, managing distributors, supporting their teams and answering their needs demand a high level of expertise, responsiveness and professionalism — values that fully define XCare’s DNA.

OUR VALUE PROPOSITION:

Every day we support a network of distributors in France, Spain and internationally, acting on three key levers: sales performance, marketing & communication, and technical service.

Our mission is simple and demanding: to support our partners at every stage, in order to guarantee flawless execution in the field and continuous skills development.

Our objective: to offer a smooth, reliable and high-performing customer experience, by strengthening the quality of the relationship between our distributors, our brands and end users.

  • SALES

Our priority is clear: to make our partners’ sales teams fully autonomous, effective and convincing.
We design precise, structured and immediately usable sales tools, backed by regular training, in order to guarantee complete product mastery and the ability to close with impact.
Being a distributor in the X-Care network means benefiting from high-level training, recognised sales expertise and permanent access to presentation materials and constantly evolving sales arguments.

  • Marketing & communication

In close collaboration with our distributors, we define structured annual business plans, results-driven and adapted to the specifics of each market.
We activate every communication lever: content creation, newsletters, social media management, user training sessions and participation in trade shows.
Being a distributor in the X-Care network means having all the tools and resources required — materials, visuals, videos, content and sales arguments — to showcase the products effectively and roll out high-performing communication.

  • Service

Performance rests on impeccable technical mastery.
We train our partners’ teams in order to guarantee reliable installation and fast, lasting resolution of service calls.
Thanks to ongoing training — remotely and at the manufacturers’ sites — and to smooth communication channels, we provide a responsive, expert and results-driven service.
Service quality is assessed continuously: feedback is analysed in order to feed a process of continuous improvement.

Our featured products!

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LIGHTING

An expert in dental surgical illumination and operating lights, with a unique and recognised indirect lighting concept, beneficial for the health of professionals and for the quality of the care given to the patient.

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Our DNA

Building strong, lasting relationships with our distributors, supporting the performance of their teams and guaranteeing uncompromising responsiveness.

Our ambition goes beyond service: to create a genuine experience.

Being part of the XCare network means a smooth, positive and constructive collaboration. At every interaction, an experience that leaves its mark.

That is our vision of the customer experience.

Xcare Aix-en-Provence

Our strengths

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"The brands and solutions they recommended have fully met our expectations. But beyond the quality of the products, it is above all their support that makes the difference: an extremely available team, fast answers and real responsiveness as soon as we need it. That closeness and availability, including that of the managing director, are particularly valuable and essential in our business."

"Excellent experience with XCare! Their products for private dental practices are of high quality and perfectly suited. Responsive customer service and an efficient distribution network in France and internationally. I warmly recommend their advice and their expertise."

"XCare selects quality international brands for healthcare professionals. High-performing equipment, an extensive network and impeccable service make them a trusted partner for dental practices, hospitals and private medicine. Very satisfied with their expertise!"

"Top. Perfect. Yann answers immediately, he is always there for us, at any time. We have known him for a long time now and we have complete confidence in him and in X-Care."

Parisian surgical practice

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